I would like to thank the manager and staff for all their hard work with my relative.
I am happy with the cleanliness of the Home, there are no odours.
I find the Home clean, the Domestics clean everywhere.vfhdh ngj gjb hgh ghdf
Holly Tree Lodge has 22 bedrooms. There are 16 rooms upstairs, seven of which are en-suite and 6 rooms downstairs, of which four are en-suite. Access to the upstairs bedrooms is by shaft lift or staircase. The rooms vary in size except for the new extension areas which all meet the new national standards. Two of the shared rooms are slightly less than 16 sq. meters in size. Bedrooms are attractively furnished and there is a TV point in each room. We recognize the necessity for residents to feel completely relaxed and at home. Accordingly, residents are encouraged to bring any small items of furniture and/or personal possessions to make their room as homely as possible.
The home has a nurse call system available to summon assistance, day or night. Clients who, for what ever reason, find it difficult to access the call system are provided with wander mats in their bedrooms. This benefits clients with e.g confusion, dementia, short term memory loss. A smoke detection system is fitted. All fire detection warning and fighting equipment is serviced in line with requirements. Certificates of conformity are supplied. The home has a fire safety policy and all the staff are trained regularly in fire procedures.
Grab rails are well placed around the building to aid mobility. Bathrooms are equipped with bath hoists. There are three separate lounge areas, catering to residents different tastes and ideas of relaxation, (something to suit everyone). There is a quiet lounge, which leads into the well-tendered garden, as well as a large attractive and comfortably furnished conservatory with television and DVD player that also has garden access, There is also a small dining / activity room for games and other pursuits. All areas are comfortable and well equipped.
A large dining room serves meals from the adjacent kitchen. Meals are served individually by the cook who is kept aware of the differing likes and dislikes of residents by this personal approach. All tables seat no more than four residents as this provides a more intimate setting.